Welcome to the Elsinore Technologies IssueNet Online Help System. We have developed this online help system to assist our large user base in the implentation, planning and daily use of the IssueNet platform and its components. The content of this help is being modified and updated on a regular basis, so please check back often. If you experience
technical issues, please contact Elsinore Technical Support.
If you have questions beyond the scope of the published content, please contact Elsinore technical support.
For users with current Support & Maintenance Agreements, Elsinore technical support engineers are available between 9:00 A.M. and 5:00 P.M. Eastern Time, Monday through Friday, excluding holidays.
- Toll Free: 1.866.866.0034
- Outside the US: 1.919.532.0022 Option 2
- Contact by Email
- Web Site
- Support Web Site
- Elsinore Technical Tips
- IssueNet Instructional Videos
- Elsinore's Developer Labs
When you call, you should be at your computer and be prepared to provide the following information:
- The version number and product ID of the IssueNet product you are using.
- The type of hardware that you are using, including any network hardware, if applicable.
- The operating system that you are using.
- The exact wording of any messages that appeared on your screen.
- A description of what happened and what you were doing at the time of the incident.
- A description of how you tried to solve the problem.