Edit1 The IssueNet Assistant
The IssueNet Assistant is a component of the IssueNet platform that simplifies the creation of new IssueNet databases.
The IssueNet Assistant combines the steps of specifying a database, choosing a solution, and constructing the
connection required for IssueNet applications to access the database.
The IssueNet Assistant also allows the user to configure an existing IssueNet Installation and provides access to tools and utilities to maintain and troubleshoot IssueNet.
Edit1.1 Create a new IssueNet Installation
This option should be used after installing Issuenet. It does the following:
- Installs the IssueNet solution of your choice
- Creates the Database
- NOTE: Prior to creating the database, you should have the SA account and its password available
- Creates a Web Services and Direct Connection
- Provides options for Message Queueing and LDAP Integration
- Allows activation of IssueNet Licenses
- Allows access to IssueNet web applications
- To begin, select the option Create a new IssueNet installation and click Next
- Choose the appropriate IssueNet Solution and click Next
- To load sample data into the Database, highlight the Sample Data Set you wish to load, otherwise click Next
- Enter and IssueNet Administrator Password or select the Blank Password option and click Next
- Please note that this password is for the IssueNet Adminstrator account and is not a machine or SQL Server Adminstrator password
- IssueNet Database Information
- Connection Name- Enter a friendly name to uniquely identify the Connection to your IssueNet database
- Server Name- Enter the Server Name on which the SQL DBMS resides
- User Name-Enter an SQL Login account, such as SA that has rights to create a new database on the server
- Password-Enter the Password associated with the SQL Login Account
- Windows Authentication- With this option selected the User Name and Password fields are grayed-out and users must authenticate against the Database, using the Widows Login credentials. Please note that this authentication is independent of an IssueNet User account. Selecting this option will also require that you provide further credentials in order for IssueNet Web applications to access necessary resources.
- Database Name- Enter a Database Name for the new IssueNet database, by default this is IssueNet
- Create a web service connection for deployment- Selecting this option will create a Web Service connection for use with IssueNet Central deployment.
- Administration Settings
- Specify the location of the Notification Queue (Optional)- If you are familiar with MSMQ and the format necessary to specify the location of a notification queue, then you may enter that information here. Otherwise, you may wish to set this information at a later date, after having reviewed the online help available for the IssueNet Service Manager.
- Enable LDAP Integration (Optional)- If you are familiar with LDAP and the format necessary to query your Active Directory, then you can enter that information here. Otherwise, you may wish to set this information at a later date, after having reviewed the online help topic for LDAP Integration.
- License Activation
- License Server- By default this will be URL to the machine name and location within IIS of the MMFLicenseService, as specified during the Installation Wizard. Once you have specified the location of the LicenseService, you may also select Add… and add and Activate any licenses with which you have been provided. Should you choose not to add and activate your licenses at this time, you can do so at a later time using the IssueNet Administrator.
- IssueNet Deployment
- Web Site- This is the location in IIS specified during the installation process
- Provide Access to this Connection through IssueNet Central
- Alias-Rather than install the IssueNet Manager on each client workstation accessing the application, IssueNet administrator’s can distribute a URL to an IssueNet Central site located on the server, where users can go and launch the application using Microsoft’s ClickOnce technology. The default website name is IssueNetCentral.
- Applications
- Manager- The IssueNet Manager is the main application for your IssueNet users. Users can manage their issues and tasks from within this application. Selecting this option, allows users to launch the Manager from IssueNet Central.
- Administrator- The IssueNet Administrator is the application commonly used by administrators to manage their IssueNet Users, Security Groups, Workflows, etc. Selecting this option, allows access to launch the Administrator from IssueNet Central. Access into the application itself is controlled by IssueNet Group membership, as set within the Administrator.
- Architect- The IssueNet Architect is an application used by administrators to edit IssueNet Forms, extend IssueNet Classes, etc. Selecting this option, allows access to launch the Architect from IssueNet Central. Access into the application itself is controlled by IssueNet Group membership, as set within the Administrator. Please note that access to the Architect requires a Direct Connection.
- Provide Access to this connection through IssueNet Relay- IssueNet Relay is a separately licensed product used for customer/end-user issue submission. Selecting this option, binds the current connection to an IssueNet Relay web site. To determine if you have a license for Relay, please contact your Elsinore Sales Representative.
- Provide access to this connection through IssueNet Insight- IssueNet Insight is a separately licensed Dashboard product. Selecting this option, binds the current connection to an IssueNet Insight web site. To determine if you have a license for Insight, please contact your Elsinore Sales Representative.
- Specify a user account to user for authentication for web applications- Enter Network or Local user account credentials; if you chose to use Windows Authentication you will need to enter account credentials with sufficient privileges to access resources such as database server, Active Directory, and web services.
- Assistant Wizard Complete- Congratulations! You have successfully built your IssueNet solution and prepared it for deployment.
Edit1.2 Configuring an existing IssueNet installation
This option would typically be used to deploy addtional or new IssueNet modules.
In addition, the Assistant will have to be run when the server is upgraded to prepare the new version for deployment via IssueNet Central.
To configure existing installations, simply select the option, the connection and the applications which will be made available for deployment.
Edit1.3 Access IssueNet utilites
This option will be selected only if you need to set web services security or logging or you need to manually activate a license.