EditWhat are Monitors?
A monitor is an IssueNet process that fires specified Triggers for a query result set. The monitor runs as a scheduled task on whatever interval the user defines. Monitors are typically used as an automated way to respond to analysis of IssueNet information. A monitor combines a specific connection, query, and set of asynchronous triggers. The query and triggers must first be created using the IssueNet Administrator before they are available for a monitor. The execution of a monitor process is governed by the operating systems scheduled task functionality. This allows the maximum flexibility for when a monitor is run.
Examples of monitors would be:
- Escalation of issues and/or tasks when they remain in a certain status or state beyond a predetermined amount of time
- Notification of issues or tasks that have remained in a certain status or state beyond a predetermined amount of time
- Automatic creation of ad-hoc tasks or issues
- Scheduled delivery of reports
Note: Monitors must be configured on the server that hosts the IssueNet Service Manager.
EditCreating and Configuring Monitors
The creation and modification of IssueNet Monitors must be performed on the server that is hosting the IssueNet Monitor and Notification Services.
To create a Monitor:
- Select File|Connect|DataSourceName to connect to the data source that contains your queries and triggers
- In the Service Browser, right-click on Monitors or select File|New|Monitor
- Enter a Name for the new monitor
To edit or configure a Monitor:
Once a new monitor has been created in the Service Browser, the properties of the monitor must be configured.
The Monitor Properties dialog contains the following:
- Connection: The Connection field displays the name of the data source to which you are connected. Users must have established a connection to the data source in order to configure the monitor properties.
- Schedule: Clicking the Schedule button launches the Microsoft Windows Scheduled Task Properties dialog. For a monitor job to be configured properly, it is required that a scheduled task be associated with the monitor.
- Run Now: Clicking Run Now executes the actions associated with the currently displayed monitor.
- Enable Monitor: Selecting Enable Monitor activates the scheduled monitor.
- Enable Logging: When Enable Logging is selected, a logfile is created in the C:\Documents and Settings\All Users\Application Data\Elsinore Technologies directory.
- Query: The Query field lists all queries stored in the database. The selected query will limit the record selection to just those items that pertain to the condition specified in the selected trigger. (Note: New queries must be created in either the IssueNet Administrator.)
- Triggers: The Triggers field lists all triggers stored in the database. For a monitor job to be configured properly, it is required that a trigger be associated with the monitor. (Note: New triggers can only be created in the IssueNet Administrator.)